Last Updated: 16 Oct 2025
This Privacy Policy explains how Second Insight / V-Healthcare Solutions
(“Platform”, “we”, “our”, “us”) collects, uses, stores, shares, and protects
personal and sensitive information when you access or use our services.
By using the Platform, you agree to the practices described in this Privacy Policy.
1. Who We Are
Second Insight / V-Healthcare Solutions is a healthcare coordination and care-enablement platform
that facilitates:
- Medical second opinions and consultations
- Diagnostic service coordination
- Health Assist services for care navigation and logistics
We do not provide medical treatment ourselves. All medical opinions
and care are delivered by independent licensed medical practitioners.
2. Scope of This Policy
This Privacy Policy applies to:
- Website and web applications
- WhatsApp and chat-based interactions
- Phone, email, and CRM-based communications
- Second Opinion, Diagnostics, and Health Assist services
3. Information We Collect
3.1 Personal Information
- Name
- Mobile number
- Email address
- Age and gender (if provided)
- Location (city / area level)
3.2 Sensitive Personal Data (Health Data)
Collected only after explicit consent, including:
- Medical history summaries
- OPD notes and discharge summaries
- Lab reports, prescriptions, imaging reports
- Consultation notes and doctor opinions
3.3 Caregiver Information
If someone acts on behalf of a patient:
- Caregiver name
- Relationship to patient
- Caregiver authorization declaration
3.4 Technical & Usage Data
- Timestamps and case IDs
- Interaction and access logs
- Device or session metadata (where legally permitted)
4. How We Collect Information
We collect information when you:
- Interact via WhatsApp, website, or phone
- Submit forms or upload documents
- Book consultations or diagnostics
- Opt into Health Assist services
- Communicate with operations or support teams
We do not scrape, infer, or purchase medical data from third parties.
5. Purpose of Data Collection
Your data is used strictly to:
- Verify identity and capture valid consent
- Assess case scope and safety
- Route cases to appropriate doctors or services
- Facilitate consultations and care coordination
- Communicate updates and service status
- Maintain legally defensible audit trails
- Comply with applicable laws and regulations
6. Consent Model
- Consent is case-specific, not global
- Consent is captured before any medical data handling
- Consent includes acknowledgment that the Platform is not emergency care
- Consent records are time-stamped and auditable
7. Information Sharing
7.1 With Doctors
Case-specific medical information is shared only with the assigned doctor.
Doctors are independent practitioners and own their medical opinions.
7.2 With Diagnostic & Care Partners
Only information necessary for scheduling, execution, and coordination is shared.
7.3 With Internal Teams
- Operations: routing and coordination only
- Triage doctors: medical review only
- Patient support: non-clinical communication only
7.4 Legal & Regulatory Disclosure
Information may be disclosed if required by law, court order, or regulatory authority.
8. What We Do Not Do
- Sell or rent personal or health data
- Use health data for advertising
- Provide medical advice as a platform
- Modify or reinterpret doctor opinions
9. Data Storage & Security
- All data is stored and processed within India
- Access is role-based, case-scoped, and logged
- Logs are append-only and tamper-evident
No system is fully secure; safeguards are continuously reviewed.
10. Data Retention
Data is retained only as long as legally and operationally necessary, and is
securely deleted or archived thereafter.
11. Your Rights
- Access your information
- Request correction of inaccuracies
- Withdraw consent (subject to legal limits)
- Request deletion where legally permissible
12. Children’s Privacy
Data relating to minors is collected only through a parent or legal guardian
acting as an authorized caregiver.
13. Third-Party Services
Third-party services (labs, hospitals, payment gateways) operate under their own
privacy policies. We are not responsible for their practices.
14. Policy Updates
This Privacy Policy may be updated periodically. Continued use of the Platform
constitutes acceptance of the updated policy.
15. Contact Information
Email: info@secondinsight.in
Phone:+91-9640050600
Platform: Second Insight / V-Healthcare Solutions
Final Note:
Your data is handled lawfully, minimally, and responsibly, with clear boundaries
between facilitation, medical judgment, and care execution.
